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small print
I aim to create an easy, secure and pleasurable shopping experience.
Please read the following terms and conditions
By using this site or placing an order, you will be deemed to have accepted these terms and conditions.
All opinions expressed on this site are those of mamigreen and based on personal experience with the products.
If you have a question that is not answered below, please contact me.
ordering
mamigreen can only accept orders from within the UK, by e-mail or telephone
payment
I accept payment by cheque, cash or BACS transfer.
Cheques should be made payable to 'mamigreen', specifying your order number, name and address on the back. Please send to Mamigreen
All items are dispatched on receipt of payment. In the case of cheques, I will post on clearance (please allow up to five working days for this).
Mamigreen is not VAT registered.
dispatch
I aim to dispatch orders as soon as possible after receipt of payment.
delivery
I use either Royal Mail postage (with enhanced compensation where appropriate) or a courier service to deliver your goods.
Which service is used depends on the size and value of your order. To keep postage costs low I may split orders into two. If I do this the parcels will be marked accordingly.
Most services will arrive within 3 days from despatch but you should allow up to 5 days. If you have not received your order within 14 days of making payment, please contact me so that I can investigate.
If you require more urgent delivery please email or telephone to discuss your requirements.
please note:
With courier service you will need to be available to sign for the parcel on delivery. The courier will make two attempts to deliver your parcel, if these are unsuccessful then the parcel will be returned to us at considerable expense. I reserve the right to charge for the extra costs incurred.
If a parcel is returned due to incorrect postal address or refusal of acceptance by customer then I will only refund purchase price less the cost of initial delivery, and a charge for extra costs incurred. If your order qualified for free delivery then I will deduct postage at cost from your refund.
Currently a charge of £10 is payable to cover redelivery or restocking.
delivery charges
Cardiff area
I believe in shopping locally, and encourage business from within the Cardiff area by offering free delivery on orders over £30.
All other orders are charged at £2.50
other UK mainland
orders <£30 postage £2.50
£30 - £100 £4.50
>£100 FREE
If you wish to pick up your parcel then delivery prices will of course be deducted from your invoice.
non-mainland UK
Prices above may differ, if your order is affected I will contact you with details of specific delivery costs at which point you may cancel your order without obligation.
returns
I hope you are happy with your order.
If you are not fully satisfied, please advise me as soon as possible by email.
unwanted items
If you simply change your mind about a delivered item, I will accept it back within 28 days of delivery if it is unopened, unwashed, unused and in a resaleable condition.
I will refund you the full cost of the product but not the cost of initial delivery or return postage. If your order qualified for free delivery then I will also deduct postage at cost from your refund.
You must pay for the cost of returning the goods to us and postage and packing charges if applicable. I strongly suggest that you get a certificate of posting from your post office so that you can claim compensation from Royal Mail should the parcel not reach us.
faulty Items
All products are checked personally before dispatch and I make every effort to ensure that they reach you in perfect condition.
I guarantee all products against defects in materials or workmanship, for 28 days from delivery. I will send a replacement item or full refund on return of the faulty item, of course refunding reasonable costs for your return postage.
return address
mamigreen, 88 Heol Isaf, Radyr, Cardiff, CF15 8EA.
Please include a brief description of the problem, your invoice number and contact details, stating whether you require a replacement or refund.
please note:
I cannot be held responsible for any items lost or damaged in return post. It is therefore your responsibility to check that postage include appropriate insurance cover. Please contact me to discuss this if unsure.
The above conditions do not affect your statutory rights.
cancellations
If you wish to cancel your order for any reason before it is dispatched please contact us by email or telephone.
security & privacy
I request certain personal information from you so that I may process your order.
I may keep your details for future reference.
Any personal information kept will be used in accordance with the Data Protection Act 1998.
I will not pass your personal information on to any third party.
I may occasionally send you details of promotions or new additions to our product range by email. If you do not want to receive such information, please email to unsubscribe.
environmental policy
As a business promoting eco-friendly products, my environmental policy, based on the principles of reduce, reuse and recycle, is central to the way mamigreen operates.
1 All paperwork produced by mamigreen is printed on 100% recycled paper.
2 All waste paper is reused if possible (eg. as scrap or for children's use), otherwise it is shredded and composted.
3 For outer packaging, I try and reuse packaging sent to me from suppliers. Otherwise I use new biodegradable eco poly-bags.
4 Inner packaging is minimised as far as possible to reduce resource consumption. However I offer a gift wrapping service where your order will be packed luxuriously for that special occasion, whilst still using recycled and sustainable materials.
5 Wherever possible Royal Mail is used as I consider this the most eco friendly option as they do not make individual journeys. For some larger orders where cost is prohibitive I will use a courier service.
6 mamigreen strives for energy efficiency in all aspects of the business. This includes use of local Post Office and bank, both of which are in walking distance.
7 In choosing which products to stock, mamigreen concentrates on manufacturers within the UK, especially Wales, to reduce the environmental impact of transportation. Where I have chosen to stock products from overseas, usually because of their high
quality, I aim to ensure these suppliers have a sound environmental policy.
try before you buy pack
This is a nappy rental service offered by mamigreen.
Nappies rented will not be new but are in good condition and are washed according to the PAS guidelines to make sure they are hygienically clean.
You may choose which items to rent, up to a maximum of 3 different nappies and 1 white PUL wrap.
Pack includes free trial of a washable wipe (returnable with nappies).
Pack includes free disposable nappy liners.
Rental period is 2 weeks commencing 3 days after dispatch.
Return must be received within 3 days of end of rental period otherwise charges will be applied.
Late returns are charged at £6.00 per week.
Any items not returned within 4 weeks of commencement of rental period will become your property and deposit will not be returned.
Return of nappies to mamigreen is your responsibility.
Nappies must be returned complete, clean and undamaged.
Full retail cost of any items returned damaged or in an unusable condition will be deducted from the deposit.
Charges include
administration fee of £5.00
hire charge of £1.50 per item trialled for 2 weeks
Royal Mail second class postage as applicable
£40.00 deposit refunded upon return of nappies
Hire charge is deductible from your first order over £100 from mamigreen. Please note that this offer does not extend to any late charges incurred.
Offer cannot be used in conjunction with any other offer advertised on the site.
Try before you buy packs do not qualify for free delivery.
One trial pack per household.
starter / trial pack
You may choose up to 3 different nappies plus 1 white PUL wrap.
Pack includes free paper liners.
Pack attracts 5% discount on retail prices.
Offer cannot be used in conjunction with any other offer.
One trial pack per household.
baby shower party
Available in selected areas only.
Involves a 11/2 hour demonstration of baby products.
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